Refurbishing Business Processes: An Insight

Kapil Mittal, Puran Chandra Tewari, Dinesh Khanduja


In today’s competitive environment, industries are trying various quality management processes (QMP) for improving the quality of their products. Business process Reengineering (BPR) is such a QMP. BPR consist of changing the entire system of the organization along with its culture. The main things associated with cultural change are renovation of administrative structures, management systems, employee accountabilities and performance measurements, incentive systems, skills enlargement and the use of information technology. Business Process Reengineering can potentially impact every aspect of how business is being conducted today. Change on this scale can cause results ranging from enviable success to complete failure. In this paper author elaborates a complete review of Business reengineering process, its principles and phases. In the end a conclusion is drawn by stating the essentials for a successful reengineering process implementation as well as shortcomings of unsuccessful trials.

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